Our Privacy Policy

At Opal, your privacy is not just a priority, it’s a promise. Whether you’re exploring tailor-made getaways on our website or chatting with our team to plan your next adventure, you can trust that your personal information is handled with care, transparency, and respect.

This Privacy Policy explains what we collect, why we collect it, and how we use your data to provide you with seamless, inspiring travel experiences because you must know how the law protects you, especially your personal info.

1. Who We Are

We are Opal™ Minibus and Coach Hire, a UK-based experiential travel company that helps individuals, families, and brands craft unforgettable journeys. We understand the unique needs of all passengers and groups, so we offer 9-seater to 90-seater fleets, catering to small to medium and medium to large groups without any hassle. 

Our minibuses and coaches are the sign of style, comfort, and reliability. Spacious seating, wide luggage space, personalized temperature control (with heater and AC), high-speed WiFi, proper travel guide, professional and licensed chauffeurs, and much more. Get everything at Opal’s rides for luxurious and memorable travelling with your loved ones.

Whether you need to transfer your wedding guests or attend a corporate event, plan a great trip with friends or a one-day picnic with your family, enjoy your favorite sports event or move to the airport, we cover all to pave the way towards your desired destinations. 

In a nutshell, from luxury escapes to immersive local experiences, our mission is to design purposeful journeys with a personal touch of excellence.

2. What Information We Collect

When you interact with us, we may collect the following information:

        a. Information You Provide to Us

• Personal Info: Your name, phone number, email address, and mailing address

• Booking Details: Passport info, emergency contacts, travel preferences, dietary needs (especially allergies), or accessibility requirements (any special requests)

• Business Inquiries: If you’re a brand or partner, we may collect your company name, position, and professional contact details

        b. Information We Collect Automatically 

• Website Usage Data: We use tools to track how you interact with our site, e.g., pages visited, browser type, device type, time spent, and IP address

• Cookies and Analytics: To improve user experience, fraud prevention, website functionality and optimization, and personalization 

 

3. How We Use Your Information

We only use your data for clear and specific purposes, such as:

• To Plan and Deliver Your Tips: Organizing flights, accommodation, activities, and special requests

• To Communicate With You: Booking confirmations, updates, and personalized support
• To Improve Our Services: Enhancing your online and offline experience, based on feedback and analytics
• To Market Responsibly: With only your consent, we may send you curated travel inspiration, special offers, or newsletters
  
  We do not sell your data to third parties. Ever. 
  
  

4. Who We Share Your Data With

We only share your information with trusted third parties, and only when necessary:

• Travel Partners: Airlines, hotels, guides, and other service providers to fulfill your itinerary

• Technology Providers: Companies that host our website or manage email communication

• Payment Platforms: To process secure transactions
• Legal Authorities: When required by law or to protect your safety or our legal rights
  
  

All third-party providers are vetted for data security compliance (GDPR & UK Data Protection Act 2018) and only receive what’s necessary to serve you.

5. How We Keep Your Data Safe

We use strong safeguards and up-to-date technologies to protect your personal data, including:

• Secure servers and encrypted data storage

• Limited access by our trained staff
• Ongoing monitoring and compliance checks
  
  

Despite our best efforts, no digital system is 100% secure. If there’s ever a data breach affecting your personal info, we’ll notify you and take prompt action.

 

6. Your Privacy Rights

You’re in control of your information. You have the right to:

• Access: Request a copy of the personal data we hold about you

• Correction: Ask us to update or correct inaccuracies or incomplete data

• Erasure: Request that we delete your data, unless we have a legal reason to keep it

• Restriction: Ask us about how we use your data and object to stop using it
• Withdraw Consent: Unsubscribe at any time using the links in our emails or by contacting us
  
  

To exercise any of these rights, contact us at: bookings@weareopal.co.uk

7. Cookies & Tracking Technologies

Our website uses cookies to give you a smoother, faster, and more personalized experience. Our site cookies include:

• Essential Cookies: Help our website function properly

• Performance Cookies: Help us understand how users interact with the site
• Marketing Cookies: Show relevant ads (only with your consent)
  
  

How to interact with all these cookies? You’ll see three options. Choose to:

• Accept all cookies for the best experience

• Disable cookies via browsing settings
• Learn more in our Cookie Policy (if available)
  
  

8. Children’s Privacy

We do not intentionally and knowingly collect personal data from children under the age of 13. If we learn that a child has provided us with information, we will delete it immediately. If you are a parent or guardian and believe your child has interacted with us, please contact us and figure out the whole scenario. We will promptly remove it for sure. 

9. How Long Do We Keep Your Data

We retain your personal information only as long as it’s needed for the purpose we collect it. Let’s make it easy for you:

• Booking data: kept for 7 years for legal/accounting reasons

• Marketing preferences: kept until you opt out on your own
• Website analytics data: anonymised and stored for site performance review
  
  

10. Links to External Websites

Our website may contain links to third-party websites (such as travel partners or blogs). We are not responsible for their data handling practices of other sites. Please review their privacy policies separately before submitting your personal data. 

11. Updates to This Policy

We may occasionally update this Privacy Policy from time to time. We will always post the updated version on this page with a new “Last Updated” date. If there are significant changes, we’ll notify you via email (if we have your permission). 

12. How to Contact Us

For any questions, feedback, or concerns about your data or this Privacy Policy, or how your data is handled, you can reach us at:

Phone: 0208 5357008

Email: bookings@weareopal.co.uk

Head Office: 

Opal Travel Ltd

235 Cranbrook Road, Ilford, IG1 4TD, United Kingdom

We’re here to help you travel the world with peace of mind, knowing your privacy is always protected.